Process audit and improvement

You cannot improve what you have not observed. We start on the ground, measure the gaps, then rebuild your processes around what matters to the end customer and to the regulator.

What we do

  • Process audits and BPMN mapping
  • Internal and permanent control framework
  • Lean Six Sigma optimisation (DMAIC, waste elimination, cycle time)
  • Automation use cases and benefit measurement
  • Corrective and preventive action plans

How we work

Data analysis dashboards on a laptop

1. Observation

We observe work on the ground and map processes as they actually run.

Team organising priorities with sticky notes on a glass wall

2. Gap analysis

We measure lead times, costs, errors and risks, and identify what creates no value.

Team working together around a screen

3. Improvement

We redesign target processes with your teams, using Lean Six Sigma methods.

Consultant presenting methods to a team in a meeting

4. Control

We put indicators and control points in place so the gains last.

What you receive

  • Process audit report and as-is maps
  • Target processes and operating procedures
  • Control plan and performance indicators
  • Prioritised improvement roadmap

Who it is for

Operations, compliance and quality departments looking to cut costs and secure their processes.

Let us talk about your project

Contact us